PRIVACY POLICY
At Mateography (accessible via mateography.com), we take your privacy seriously. We are committed to protecting the confidentiality, integrity, and security of your personal data and handle it in accordance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws and regulations. This Privacy Policy outlines how we collect, use, process, and protect your personal information.
1. INFORMATION WE COLLECT AND OUR COMMITMENT TO PRIVACY AND DATA PROTECTION
We understand the importance of safeguarding your personal data. Whether you are visiting mateography.com, creating an account, making a purchase, or contacting us for support, we ensure your data is handled lawfully, transparently, and with the utmost care. We implement robust safeguards and promote a culture of privacy in all our operations.
2. SCOPE OF POLICY AND DATA CONTROLLER ROLE
This Privacy Policy applies to all users accessing mateography.com and all services made available through the site. Mateography acts as the data controller under GDPR and as a business under CCPA. This means we determine the purpose and means of processing your personal data in relation to the platform and services we provide.
If you have any questions or concerns about the processing of your data, please contact us at: [email protected].
3. CATEGORIES OF PERSONAL DATA WE PROCESS
We collect and process the following categories of personal data:
a. Usage Data
Includes data such as your IP address, browser type, operating system, device type, referral URLs, accessed pages, time spent on pages, session identifiers, and error logs. This data is collected automatically when you use mateography.com.
b. Account Data
Includes your name, email address, telephone number, physical address, and other information provided when creating an account on mateography.com.
c. Profile Data
Includes your preferences, order history, saved items, feedback, behavior patterns, and other data associated with your user profile.
d. Communication Data
Includes details of communications with us, including emails, messages sent through contact forms, customer support queries, and response history.
e. Technical Data
Includes information about your devices, browser configurations, language preferences, IP geolocation, and system-level diagnostic details relevant to your interaction with our platform.
f. Transaction Data
Includes payment details (provided to and processed through third-party payment processors), billing data, shipment addresses, and order fulfillment information.
g. Preference Data
Includes marketing preferences, opt-in/opt-out status, interests related to our products or services, and related consent records.
4. LEGAL BASES FOR PROCESSING
We process personal data only where we have a legal basis under applicable law, including:
– Consent: Where you have provided voluntary, clear consent (e.g., for receiving marketing communications).
– Performance of a Contract: Where data is necessary to fulfill our obligations under a contract (e.g., fulfilling orders).
– Legal Obligation: Where we are required to process data to comply with applicable law.
– Legitimate Interests: Where processing is necessary for our genuine business interests and does not override your rights and freedoms (e.g., enhancing website security, fraud prevention, user experience optimization).
5. YOUR DATA PROTECTION RIGHTS
In accordance with the GDPR and applicable data privacy laws, you have the right to:
– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete information.
– Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
– Restriction: Request that we limit the processing of your personal data under certain conditions.
– Portability: Request that your data be provided to you in a structured, commonly used, and machine-readable format, or transferred to a third party.
– Objection: Object to processing based on our legitimate interests, including direct marketing purposes.
To exercise any of the above rights, please contact us at [email protected]. We will respond in accordance with legal requirements.
6. SECURITY MEASURES
We apply industry best-practice technical and organizational security measures to protect your data, including:
– Encryption using industry-standard protocols
– Secure data storage
– Controlled system and user access
– Regular security audits
– Staff training in data privacy
– Routine backups and disaster recovery mechanisms
While no digital system can be completely secure, we are committed to maintaining and continually improving our security measures.
7. INTERNATIONAL DATA TRANSFERS
If we transfer your personal data outside the European Economic Area (EEA) or California, such transfers are made in accordance with all applicable legal requirements. Where required, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms. We conduct risk assessments to ensure your data remains protected wherever it is processed.
8. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, including:
– Account Data: retained for as long as your account remains active
– Transaction Data: retained for up to 7 years for compliance with tax and accounting regulations
– Communication Data: retained for up to 3 years for support and audit purposes
– Usage and Technical Data: retained for 12 months to monitor performance and enhance security
– Marketing Preferences: stored until you choose to withdraw your consent
We periodically review and securely delete data that is no longer necessary.
9. COOKIE POLICY
mateography.com uses cookies and similar technologies to provide and improve our services. These include:
– Essential Cookies: Required for website functionality and security
– Functional Cookies: Enable enhanced user experience, such as remembering your preferences
– Analytics Cookies: Help us understand website traffic and usage patterns (e.g., Google Analytics)
– Performance Cookies: Monitor the efficiency and speed of our website features
10. COOKIE MANAGEMENT AND COMPLIANCE WITH GDPR & CCPA
Upon your first visit to mateography.com, you receive a clear cookie consent banner. You may choose to accept or reject non-essential cookies. You can also change your preferences or withdraw consent at any time through our Cookie Settings panel or through browser-level controls.
California residents have a right to opt-out of the “sale” or “sharing” of personal data under the CCPA. We do not “sell” personal data as commonly understood, but if this changes, we will update this policy and provide an opt-out mechanism in accordance with the law.
11. SPECIAL PROTECTIONS FOR CHILDREN UNDER 13
mateography.com is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such data. Parents or guardians who believe their child has submitted data may contact us at [email protected].
12. POLICY UPDATES AND USER NOTIFICATION
We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, and technologies. All updates will be posted on mateography.com. Where changes materially impact your rights or the nature of processing, we will provide prominent notice or seek additional consent, where required by law.
13. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:
Email: [email protected]
Website: https://mateography.com
We are committed to protecting your privacy and ensuring compliance with all applicable data protection laws. Please reach out to us with any concerns, and we will respond promptly and responsibly.
